Privacy Policy

Royal Cleaners ("we", "our", "us") is a professional cleaning services company operating across Gauteng, South Africa. We can be contacted at:

• Email: bookings@royalcleaners.co.za
• Phone: +27 71 983 6527

We collect the following types of personal information:

• Contact information: Name, phone number, email address, and physical address (for cleaning service delivery)
• Booking information: Service type, preferred date/time, special instructions
• Communication records: WhatsApp messages and email correspondence
• Payment information: Transaction references (we do not store card details)
• Usage data: Website analytics via Google Analytics (anonymised)

We use your personal information to:

• Process and confirm your booking
• Contact you about your scheduled service
• Send booking reminders and follow-up communications
• Process payments and send invoices
• Improve our services and website experience
• Comply with legal obligations

We process your personal data under the following legal bases (as per POPIA — Protection of Personal Information Act, South Africa):

• Contract: To perform the cleaning service you booked
• Legitimate interests: For customer service and improving our business
• Consent: For marketing communications (you may opt out at any time)

We do not sell your personal information. We may share it with:

• Our cleaning staff (only what's needed to perform your service)
• Payment processors (for transaction handling)
• Google (analytics — anonymised data only)
• Meta/Facebook (if you booked via our Facebook lead form)

We retain your personal information for as long as necessary to provide our services and comply with legal obligations, typically no longer than 5 years after your last booking.

Under POPIA, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Lodge a complaint with the Information Regulator

To exercise these rights, contact us at bookings@royalcleaners.co.za. For data deletion requests, please visit our Data Deletion page.

Our website uses Google Analytics to understand how visitors use our site. This data is anonymised and does not identify you personally. You may opt out via your browser settings or the Google Analytics opt-out tool.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, or disclosure.

For any privacy concerns, contact us at bookings@royalcleaners.co.za. You may also contact the South African Information Regulator at inforegulator.org.za.