Terms of Service

By booking a service with Royal Cleaners, whether via our website, WhatsApp, or by telephone, you agree to be bound by these Terms of Service.

Royal Cleaners provides professional cleaning services across Gauteng, including couch, carpet, mattress, home deep cleaning, and car interior valeting. Service availability is subject to operating hours (Mon–Fri 9AM–5PM, Sat 9AM–4PM) and geographic coverage.

Making a Booking

A booking is confirmed only when you receive written confirmation from us via WhatsApp or email.

Cancellations

We require at least 24 hours' notice. Late cancellations may incur a fee of up to 50% of the quoted price.

Pricing

Prices are as quoted. Full pricing available at royalcleaners.co.za/pricing. Final quotes are given before work commences.

Payment is due upon completion of service. We accept EFT and cash. An invoice is provided for each completed service. Large jobs may require a 50% deposit.

• Provide accurate information about items/areas to be cleaned
• Ensure safe access to the property at the agreed time
• Remove or secure fragile, valuable, or sentimental items before our arrival
• Inform us of any pre-existing damage before work begins
• Ensure pets are secured during the cleaning visit
• Provide adequate water and electricity access where required

If you are not satisfied, please notify us within 24 hours of completion. We will return to re-clean the affected area at no additional charge. This guarantee does not apply to pre-existing conditions or stains that cannot be removed with standard cleaning methods.

Our maximum liability for accidental damage is limited to the value of the service provided. We are not liable for pre-existing damage or indirect/consequential loss. Damage claims must be reported within 24 hours with photographic evidence.

By contacting us via WhatsApp, you consent to receiving WhatsApp messages related to your booking. You may opt out by sending "STOP" or contacting us at bookings@royalcleaners.co.za.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information in accordance with POPIA.

These terms are governed by the laws of the Republic of South Africa.

• Email: bookings@royalcleaners.co.za
• Phone: +27 71 983 6527
• WhatsApp: wa.me/27719836527